Wren Kitchens Reviews

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Rating: 2.3/5 (424 votes cast)

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Wren Kitchens Contact Details:

Wren Kitchens Website: WrenKitchens.com

Wren Kitchens Ltd,

Ferry Road, Howden,
North Humberside,
DN14 7UW

General Enquiries: 0845 404 1000

About Wren Kitchens

Wren is Britain’s fastest growing kitchen company – one of Britain’s retail success stories, with a phenomenal record of growth and a roll out of new stores that has seen them become a market sector leader in a relatively short space of time.

Wren Kitchens supply fully assembled quality kitchen cabinets at flat pack prices. Fully built kitchen units mean considerably fewer boxes than flat pack kitchens and no missing parts, with each cabinet being built to order. It also speeds up the construction time of a kitchen project meaning your kitchen is completed quicker with less disruption in your home.

The name Wren Kitchens may be new, but the team who bring you Wren Kitchens have been leading the way in kitchen manufacturing in the UK and US for 35 years.

Wren Kitchen Stats

Market Position: Mid Market
Kitchen Unit Quality: good
Price Fitted: from £4000
Supply Only: yes

Designer Training: yes
Designer Qualifications: no
Designer Status: employed with bonuses
Commission rate: n/a

Wren Kitchens Reviews and Ratings

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Rating: 2.3/5 (424 votes cast)
Wren Kitchens Reviews, 2.3 out of 5 based on 424 ratings

50 User Reviews and Comments - Wren Kitchens Reviews

  1. thomas short says:

    puchased kitchen from wren ordered it 6//6/2014 for fitting on 23/7/2014, started to fit on time then problems started they had sent electric hob instead of gas fitter rung store they said hob was no longer produced would get me another but it would take another week,i went to store and was told they where still lookink for mine different story from earlier,then they said electric hob i had been sent belonged to an other customer and they had been searching country for it,then they decided to let me go and buy my own hob and they would pay me the difference i searched all over doncaster and got the exact same hob that was supposed to be out of production ,contacted designer and was informed that they would not pay the extra it was only a £10 told i would pay ,10 minutes later phone call from accounts manager he said he had been informed i had purchased a hob he then told me he had found my origianal one so i asked to forward it to and i would take the hob i bought back to shop and get my money back she then i cant do that and i told her she only said that knowin g i had got one,then 3 days later fitter told me the measurements for teckwall was wrong as they did not have enough fitter rung store and asked to order another lenght they said it would take 1 week for delivery that was following tuesday but fitter was on holiday another hold up i phoned store saturday before deliverey was told b y designer that she was looking at order i asked if it would be on time she said no because it hadnt been ordered i went to store confronted manager and designer and was told fitter didnt ring to get them to order it i then asked designer if fitter didnt phone how was it earlier she was looking into it, was then told they are waitng for a call from accounts manager i said it would be a long wait as accounts only work mon to frid and it was now saturday the teckwall 2 weeks later now fitted it took neaRLY 6 WEEKS TO FIT A KITCHEN they lied all the time i have told lots of friends of mine dont go to wrens for a kitchen n othing b ut a crowd of liars so an y body out there dont go near them not even a dec ent apoligy

  2. Wren wish I had never visited their shop 4mnths still not finished,has been a disaster from the start have to wait two weeks every time for replacements ,head of installations been out ,couldn’t believe it when he came, but still not been to fix it ,to many things wrong to list, hope people give this company a wide birth they shouldn’t be allowed to trade, especially nottingham branch,my son in law has taken this in his hands now we are pensioners and it has all been to much for us ,I was constantly in tears and my husband is just so stressed out and as he is a renal patient he can’t cope with the stress,please don’t go to wren.

  3. David Cole says:

    Our Wren fitters are highly skilled. But our troubles have began…..missing units…damaged work tops…wrong appliances….no kown date for completion.

  4. marc lee says:

    Ordered kitchen Nov 2013 design was ok, usual pressure sell in show room but price was eventually reasonable after they reduced price of everything (mostly the instillation costs). That should have set alarm bells ringing. Kitchen completed in 3 days in Jan 14 (very rushed), TOTAL bodge job and 6 months later still waiting for either some money back so we can rectify or remedial work to be done. To be fair the units and appliances are good quality but the instillation was appallingly rough and rushed and looks dreadful. Paint all over the radiators cupboards and door frames, dented sink, skirting boards chopped out and filled with floor beading,(NICE) sockets on uneven and sealant put down over brick dust and the putty/sealant slapped all over the place. The end result looks dreadful. The making good we were assured of DIDN’T happen. We paid for a re plaster after tiles were removed but they only used filler and didn’t even sand flat before painting. Had to come back to re do the walls and also finish fitting cupboard doors as not all items were delivered complete. When we refused to sign the job off to say we were happy we were told we could have free walltek to cover bodged looking walls so we agreed. This was delivered and 5 weeks later is still in our garage. They told us due to lack of installers they probably would’t be able to finish it, so that was just to shut us up and we’re stuck with a garage full of walltek. Phoned 3 times to get a date for instillation, nobody there at the time (each time) and have never phoned back. Throughout the whole thing the communication with us and between themselves was non-existent they will tell you lie after lie to get you to go away. They blame each other for the balls ups and NEVER call you back. Had to threaten to physically come into the store to get a response at one point. If you decide to go with these total cowboys don’t pay all up front. Keep half back until job finished as they are good until they have your money then really bad. Their units are good but don’t use their fitters from what we found out (from fitters) they don’t even pay them properly that explains the rushed bodge job. Considering setting up Facebook page with photos on to show others what they do then people can add their photos, many bad reviews , wish I had read them before I agreed to let this lot have my money. Doubt this will be published on Wren site but will post on every other review site I can find so check wren site to see if they take it off. Now had to get another firm in to rectify their mistakes (tile over walls, sort sockets out and skirting) at extra cost. Should have paid a bit more with a better company as this has now cost us more. Wren are by far the worst company I have ever come across. Sort your business out. RUBBISH.

  5. Jerry Gardner says:

    dealing with Wren has been a very frustrating, stressfull experience for me,.
    I sincerely wish I’d seen review websites like this one before I went to Wren,.
    I work in the building trade and now I keep telling anyone and everyone to steer clear of them and to steer other people clear of them,
    to be honest, I think I can see where the same problems that keep cropping up lie,
    I think their manufacturing & distribution depot is primarily at fault,
    I was sent several units with missing pieces, and some tiems were the wrong colour,.
    now,. several months later,. I’m still chasing Wren to give me the proper missing parts ( an all too common problem in these reviews )
    I’m feeling very upset, angry, frustrated and extremely stressed by their incompetence and total lack of customer care.

    I’ve spent a lot of petrol money and a lot of my time having to travel back and forwards to their store in Hamilton to keep dropping-off yet another botched attempt at giving me the correct doors and drawers that were missing from the original order that came months ago,.
    I’ve been on the end of obvious lies and excuses and pathetic explanations about why I’ve been given the wrong items,.
    I mean GUYS,.. this is ALL you do, supply kitchen units to people,. it’s a finite range, and yet you still can’t seem to give anyone the correct order which they’ve already paid for,.
    I just wonder how long these people can go on getting it so wrong time after time after time,.
    on my latest visit, and elderly couple were walking out the store as I was going in and I told them to cancel any order they might havce placed and to go elsewhere,
    I was even asking the fitters (who were doing up their showroom kitchens in the store) how many doors they had missing from the showrrom they were fitting, and they answered “how did you know?”

    I’m still dealing with Wren just now, and it’s stressing me out and upsetting me no end,
    I just want my kitchen finsihed / usable after promises and spending a small fortune on it.

    • Tony says:

      My parents have had a nightmare with wren. After a house fire wren were contracted to install a kitchen. Firstly Wren installed the wrong kitchen Then they took 40 visits to remedy all their substandard work and to replace all the items they damaged during fitting. I had to instruct a Surveyor. I used up all my annual leave supervising all their works and meeting with a series of silly managers who failed to get the job done. The deadline for installation was June 2013, the kitchen was finished in January 2014. The market value of the kitchen is about £3,000 to £4,000. Armando Sanchez promised a reduction of the £9,700 purchase price for all the distress, inconvenience, loss of function etc over many months. Now Mr Sanchez has instructed Rollits Solicitors of Hull. Wren insist on customers taking out finance so that they get paid regardless and the customer is pursued aggressively by the finance company. My parents received a bill today for £16,000 for this kitchen from Hitachi Customer Finance. Last time Rollits wrote to my parents my Dad had a stroke and has been in hospital for a long time since. Wren is a four letter word in our family for all the wrong reasons. They are an utter nightmare. No scruples Mr Sanchez will promise you one thing and do another.

  6. John tansley says:

    Having had my own building company for over 30 years , I retired and lived abroad for some considerable time ,I decided to return to the UK bought a house and undertook considerable alterations , including a new kitchen , unfortunately I had not seen this site and purchased a kitchen from wren .
    I don’t really know where to start , I can only say their showrooms appear quite good , what a pity the service and quality of their products and after sales don’t .
    I may have well built the kitchen my self due to the poor quality of their units which are basically put together with a staple gun , and dowels , they do not

  7. Andy Young says:

    I am in the throes of installing a Wren kitchen for a very unfortunate couple in Worthing who have been duped into purchasing what should be,if ever completed a very nice kitchen.
    I can honestly say that in my 20 years of fitting kitchens and bathrooms this shower of s**t is in a class of it’s own when it comes to bad service !.
    It would be unfair to call it after sales service as it doesn’t exist at all,if they do ever answer voicemail messages or emails they either “don’t understand” or come up with a complete pile of bull***t.
    Their regional sales manager stood in the kitchen two weeks ago and assured our mutual customer that all of the problems would be resolved within the same week and that they take there “commitment to customer service” extremely seriously.
    Two weeks later they finally delivered the items in question and guess what – delivered exactly the same items that were wrong in the first place and still not enough cornice to finish the job.
    I am going to complete the job by hook or by crook tomorrow,probably have to visit Howdens and buy some materials so we can get job done for both mmy own and my customers sanity.
    Anyone buying from Wren should be certified INSANE-don’t do it !

  8. Rhys says:

    Where to start!

    We went to the Lakeside branch on opening weekend. Spoke to a designer who came and measured up. Went back the next day and sat with him for 3 hours. Had to come back 3rd day to finish off. Liked the design etc and went away with a price.

    Came back a little while later to find that designer had “left” and had to sit with another who then spent another 2 hours re inputting our details and trying to find the designs as we wanted to change bits.

    Went away to compare to other companies pricing etc as they “guarantee to match or beat any quote”. Got a good deal from a competitor so went back and forth with the Wren designer in order to compare. Eventually got told over the phone by the tore manager that they would match the quote I had so we went in that weekend to put deposit down and finalise.

    When we arrived we were informed that the designer AND manager had “left” that morning. We sat down with yet ANOTHER designer and went over the same things again. I explained we had come in to pay deposit and he had the agreed price from the previous manager in front of him. He asked us to give him ten minutes to check over everything, so we went for a walk around the store.

    We came back after the ten minutes to be told that they could not do at the agreed price and it would cost an EXTRA £2,500!!! Needless to say I was not amused. When I asked for head office details to formally complain, I was told there was no phone or email, only an address to write to.

    I asked for the new manager to complain in store who then turned out to be the area manager. He was less then helpful and would not move on the price. He then went on to call the MD apparently who agreed with him and would not honour the previous managers deal which was clearly written in front of him.

    By this point I’d had enough and had lost my temper so left with the new price break down to cool off.

    In order for me to start again with other kitchen companies would have cost time which I didn’t have so decided to remove appliances and work tops in order to bring the cost down. This brought the cost down enough for me to go back and secure the deal still needing a washing machine, oven and work tops.

    Another designer came over to arrange deposit and finance.

    A week before the kutchen was due to turn up, I had repeated calls saying the balance was due despite telling all that I had the finance in place. This eventually got resolved with a new designer,Bill, he came to my house so I could sign new paper work.

    The kitchen arrived just over a week ago. One door was damaged, was missing feet and the designers had left off the curved plinths. Thankfully Bill helped to resolve and all is now sorted.

    One thing that Wren never mentioned in all this, the timber kitchen I bought was fr from this. The only parts of actual wood are the frames on the doors. The rest is either MDF or chip board.

    I have not finished fitting this kitchen yet but will update should anything else go wrong!!!

    Overall, I should have gone elsewhere but had no more time to start the process again. This company has caused no end of stress and still need to buy the parts I had to remove in order to bring the costs down!


    Since initially writing this review I have been contacted by Wren to try and resolve as I have written an ACTUAL review on there customer service.

    They promised me a call back in the morning which they did but couldn’t speak so asked to call later. They didn’t.

    They called again the next day so spoke to the store manager and regional manager but as he was driving, he kept cutting out. I said to arrange a meet instead to talk about everything.

    Yet again, no reply. I called the branch to speak to the manager who was in a meeting and was promised a call from the regional manager that night. Yet again, nothing.

    I eventually got a call from ANOTHER branch manager as the other was off sick and got told they would look into why my initial price I was offered was not honoured and come back with an offer to fix everything.

    I just had the call back and the price was an extra £3000 on top of my original agreed price.

    I urge anyone considering using Wren kitchens not too and to look elsewhere unless you want endless chasing and grief and rubbish customer service!

    • Janet Gibbard says:

      We have been to the Lakeside shop and have paid up in full for a kitchen we have had nothing but problems with items being left off the order, which we were told were included in the price these being sink taps magic corner cupboard and being told that there would be another £400. if we wanted the magic corner cupboard which on the very first visit to the store each visit to the store trying to sorte out the problems have been between two and three hours and here two and a half weeks later we still do not know if all the missing items have been included, also still awaiting call back from area manager to confirm if kitchen has been ordered and a delivery date. Have left a message for the divisional manager to ring me.

  9. lyndi ford-mcnicol says:

    I have just paid a £500 deposit for a Wren kitchen, at the design stage, please advise, as I do not wish any hassle as I have M/E and would be unable to cope with extra stress.Stirling store in question, Any advice would be helpful, especially if you have bought through this store. Cheers Lyndi

    • Eric says:

      Hello! A couple of points to raise. Firstly, as you may have read elsewhere, the cabinets you will receive are NOT the same as those in the showroom. They now have inferior back panels, drawer boxes and all round costcutting measures. Secondly, in most cases, the doors and drawer fronts will be of dramatically inferior quality to those in the showroom.In conclusion, being conned like this would be stressful for anyone ( I assume you didn’t read reviews BEFORE buying from Wren?). Thirdly, any discount or deal you secured is available all year round. So you’ve been lied to. I’m sorry to perhaps cause worry or stress by telling you all of this, but panic not, you ARE entitled to your £500 back so do yourself a favour, save any further grief and cancel asap.

      • lyndi ford-mcnicol says:

        Hi Eric, Many thanks for your reply dated 28th April 2013. I have got to say, I will be calling Wren for a refund of my £500 tomorrow, as I am unable to find any good news regarding this company. Unfortunately having a chronic illness, does not support any future stress from updating my kitchen,. Basically gone off the whole idea. Once again your reply is very much appreciated.I have read another four reviews from Trustpilot website, One was posted 15 minutes ago, all 4 are poor reviews, Too risky. Best regards Lyndi.

        • Eric says:

          You’re welcome. Hopefully you’ll get your refund back promptly because that is another lie they tell. Often it can take weeks.

    • Jane parker says:

      We got our kitchen delivered on the 26th feb Our fully fitted kitchen was taken out as I had sold it , the fitters came Monday and Tuesday to fit the kitchen. As like other reviews doors ect are missing and we have to wait they also mentioned colours didn’t match. ,

      But. Also the end panels didn’t arrive so the kitchen has come to a halt we got an email to say that they would arrive wc 17/3/14

      As a result I have been left in a bomb sight. No cooker. No oven. No fridge no freezer no microwave. It’s costing us a fortune oin take away meals which I have asked for compensation. But. That is against company policy. I replied to the email and told them once again about the mess. And the stress. They are causing and also that my husband. Is a cancer sufferer. And could do without the stress. But have had no reply from that one

      So my advice is. Cut your losses and run. They just don’t care

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